Description:  This course is designed to strategically improve the customer service in your industry. Students completing this course will be better prepared to make decisions in providing customer service that will increase and maintain your customer base.

Objectives:

• Utilize complaints as a tool to improve service
• Discuss internal and external customer service
• Build customer confidence with consistency

Description:  Students will increase productivity and create a more professional workplace by learning to recognize and manage stress.

Objectives:

• Identify the causes, types and signs of stress and the relationship to physical and emotional health
• Recognize the unique dynamics associated with stress in the work environment
• Demonstrate techniques and strategies to reduce stress in the workplace

Description: This course emphasizes the importance of effective communication in the health care environment.  The complexities of communicating in person or on the phone are described along with suggestions to improve current skill level.

Objectives:

• Understand - " YOU are The Moment of Truth"
• Name the 7 ways to express yourself effectively
• Understand the power of words
• Learn the levels of listening

Description: This Public Speaking training course is designed for communicators of all levels. Whether an experienced public speaker or a novice who truly dislikes standing in front of others, this highly interactive course is ideal for anyone who is committed to becoming an effective public speaker.

Objectives:

•  Identifying and dispelling the myths of effective public speaking
• Redirect the participants paradigm using the principles and skills of effective public speaking
• Establish public speaking processes fundamental to the healthcare industry